Engraved ID of the Smart Card that you want to recharge should be correct. DMRC will not be liable if you enter incorrect Engraved ID. Please note that this may lead to recharge of another card. If the web top-up is not availed on the card at AVM, the add value amount will be refunded back to your account within 11 to 30 days after deducting 2.5% of recharge value.
You can mail your queries at firstname.lastname@example.org
If card is lost by the commuter after web top before presenting it to AVM, then if top up on that card is done by another person, then DMRC is not responsible for this as all the smart cards issued by DMRC are anonymous. But if top up on that card is not done at AVM then DMRC will return the top up amount after deducting 2.5% of recharge value.
The Engraved ID is number written on back side of Metro Card.
User can register their card in DMRC Website using Add New Card button on MyCards page. Enter Card Number and click on GO button. The card will be attached.
A registered user can make online recharge through the website. He can add multiple cards for the same login and can see the previous transaction(s) details for all the cards and with transaction's status.
It may be attached to another account or it may have reached the end of validity or may be the status is different.
You can register again with the correct email ID.
Please login again with your registration details and click “Resend confirmation mail"
Yes. To close your account, unregister your card in the Register/unregister section of your account.
Yes, after registration, you can manage your profile and add/register multiple cards into your account. The transaction history for all your transactions will also be maintained in your account.
Yes, the user who has not registered on the website can use Quick TopUp button available on Home section of web page.
Recharge using Quick top up button available on Home section on webpage or by Do Payment option available after login/My Cards on DMRC and add your card with their credentials. Then,Select the Payment Mode (Debit Card/Credit Card/Net Banking/Wallet) ,then Enter E-Mail Id and Mobile Number.Enter the OTP you receive at your entered Mobile number .After successful recharge from the website, show the card on AVM machine for top up. Now, the card is recharged successfully.
Enter the Engraved Id of card, which is written on the back side of Card. Enter the desired amount to recharge card. Enter valid email id, if using Quick top up option. Click “Submit” for Payment options. Choose suitable option to pay the money (Credit Card , Debit Card , NetBanking or Wallet) and confirm payment details. After successful recharge from the website, show the card on AVM machine (present at all Metro stations including Airport Express Line ) for top up. Now, the card is recharged successfully.
You need to register your Card in your account by following "Add New Card" credentials. You can see the card details in that page after you registered. Enter the amount you wish to recharge on the specified card and then click Do Payment button. Then the amount will be added in "Shopping Basket". Choose suitable option to pay the money (Credit Card, Debit Card, NetBanking Or Wallet) and confirm payment details. By clicking on "Checkout" button it will take you to Payment Gateway.Enter Mobile number and OTP. After successful recharge from the website, show the card on AVM machine for top up. Now, the card is recharged successfully.
No, this facility is free of cost to passenger and no service charge is required to be paid.
After completion of Online Payment, Visit Add Value Machine (AVM) for top up. Show your Smart Card on AVM, Press Add Value button on Screen of AVM to complete the recharge process. www.dmrcsmartcard.com.
Option 1: With registration
Customer should have a Valid DMRC Smart Card and Valid Email ID.
Customers can register themselves with www.dmrcsmartcard.com.
Option 2: Without registration
If you do not want to register, you can avail quick top up facility at dmrcsmartcard.com.
To pay for the recharge the customer should have a valid Credit card, Debit card, Net banking or Wallet
Yes, as soon as you complete the payment through web Top Up, Go to Add Value Machine (AVM) installed (Near EFO/Customer Care) on all metro stations (Including Airport Express Line). Show your Smart Card on AVM, Press Add Value button on Screen of AVM to complete the recharge process. www.dmrcsmartcard.com.
Your request will be invalid in case you enter a wrong engraved Id.
No, sale of card to patron & Web TopUp of card on the same day is not possible. It can be done from the next day onwards.
No, there is no discount available for online recharge of any value.
If the web top-up is not availed on the card at AVM, the amount will be refunded back into customer's source account within 11 to 30 days after deducting 2.5% of recharge value.
No. Once you have completed the payment, you cannot cancel it. However, if the web top-up is not availed on the card at AVM, the amount will be refunded back into customer's source account within 11 to 30 days after deducting 2.5% of recharge value.
Yes, but the maximum value that will be maintained in your card is Rs. 3000.00 or as per DMRC Business Rule.
Currently, the amount is Rs. 3000.00.
No, you cannot check your card balance online.
Visit any station and show your card on the TR CUM AVM (Installed Near Customer Care/EFO at all DMRC Metro stations including Airport Express Line) by touching Inquiry Button on AVM Screen.
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