General Queries
What is Engraved ID?
The Engraved ID is number written on back side of Metro Card.
What are the terms and conditions to use this service?
Engraved ID of the Smart Card that you want to recharge should be correct. DMRC will not be liable if you enter incorrect Engraved ID. Please note that this may lead to recharge of another card.
Once the online payment become successful and a top-up has been created in DMRC
system for the smartcard, it will be considered a "service rendered" to the passenger
against that transaction. No chargeback or refund request will be applicable after the
online recharge transaction is completed successfully
How can I contact if I have some queries?
You can post your queries at https://pcms.dmrc.org/careqr/
What do I do if I lose my card after doing online recharge but before showing it at AVM?
If card is lost by the commuter after web top before presenting it to AVM, then if top up on that card is done by another person, then DMRC is not responsible for this as all the smart cards issued by DMRC are anonymous.
Recharge Related Queries
How to Recharge your card online?
Recharge using Quick top up button available on Home section on webpage or by Do Payment option available after login/My Cards on DMRC and add your card with their credentials. Then,Select the Payment Mode (Debit Card/Credit Card/Net Banking/Wallet) ,then Enter E-Mail Id and Mobile Number.Enter the OTP you receive at your entered Mobile number .After successful recharge from the website, show the card on AVM machine for top up. Now, the card is recharged successfully.
How to do Quick Top up Recharge?
Enter the Engraved Id of card, which is written on the back side of Card. Enter the desired amount to recharge card. Enter valid email id, if using Quick top up option. Click “Submit” for Payment options. Choose suitable option to pay the money (Credit Card , Debit Card , NetBanking or Wallet) and confirm payment details. After successful recharge from the website, show the card on AVM machine (present at all Metro stations including Airport Express Line ) for top up. Now, the card is recharged successfully.
To avail the Web TopUp facility, do I need to pay extra money/service charges ?
No, this facility is free of cost to passenger and no service charge is required to be paid.
After doing online recharge, the amount did not reflect in my card. Why?
After completion of Online Payment, Visit Add Value Machine (AVM) for top up. Show your Smart Card on AVM, Press Add Value button on Screen of AVM to complete the recharge process.
Will I be able to show my card on AVM immediately after doing Web Top Up?
Yes, as soon as you complete the payment through web Top Up, Go to Add Value Machine (AVM) installed (Near EFO/Customer Care) on all metro stations (Including Airport Express Line). Show your Smart Card on AVM, Press Add Value button on Screen of AVM to complete the recharge process.
When can my request for Web Top be invalid?
Your request will be invalid in case you enter a wrong engraved Id.
Can I recharge my card the day I bought it?
No, sale of card to patron & Web TopUp of card on the same day is not possible. It can be done from the next day onwards.
Discount Related Queries
Do you offer discount on a certain recharge amount?
No, there is no discount available for online recharge of any value.
Balance Related Queries
Can I do multiple Add Values before going to AVM?
Yes, but the maximum value that will be maintained in your card is Rs. 3000.00 or as per DMRC Business Rule.
What is maximum limit of the balance that I can maintain in my smart card?
Currently, the amount is Rs. 3000.00.
Can I check my card balance online?
No, you cannot check your card balance online.
Visit any station and show your card on the TR CUM AVM (Installed Near Customer Care/EFO at all DMRC Metro stations including Airport Express Line) by touching Inquiry Button on AVM Screen.
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